FAQ's

Placing an order:

How do I place an order?

First click on the product image or name to view the item details. Choose the color or size, then enter the quantity you want to buy. You click the "Add to cart" button. After you have added all the products you want to buy to your cart, go to ''your cart'' and enter the required information. Click ''checkout'' to complete the order

You can contact us by email or call us on 033-4700700 (Mon – Fri: 09.00 – 17.00) if you have any questions.

How do I pay for my purchase?

iDEAL

With iDEAL you can pay for your online purchases in a familiar, safe and easy way. You pay in your familiar payment environment on the internet, with the specific security methods of your own bank. As an internet banker you can use iDEAL directly, without having to register for it. iDEAL only works for customers with a Dutch bank account.

PayPal

PayPal allows anyone with an email address to securely send and receive online payments using their credit card or bank account. PayPal members can use PayPal to make purchases on the website quickly and easily.

Bank transfer:

If you do not have a credit card or bank account that is suitable for iDEAL or PayPal, you can also pay via bank transfer. Transfer the total amount of your invoice to the bank account of Dutch Wanted, stating the order number. As soon as your payment has been received, we will process your order.

Klarna Pay Later

Would you rather pay later? This is also possible. With 'Pay later' you pay for your order afterwards as soon as you have received it and decided to keep it. This way you never pay for what you send back. Paying afterwards with Klarna is safe and easy. If you choose to use Klarna Pay Later, an additional €2,- will be added to the total amount.

How can I change or cancel my order after I have placed it?

Items in stock are normally shipped within 1-5 business days after an order is placed. We accept changes and cancellations on orders that have not yet been shipped or if the items are on backorder.

To change or cancel your order, please contact our customer service by email or call 033-4700700 (Mon - Fri: 09:00 - 17:00). We will do everything we can to fulfill your request. Once an item has been shipped, cancellation is no longer possible.

Why is the price for an item different than when I added it to the cart?

Prices are subject to change, including temporary discounts and permanent increases. The prices of items in your shopping cart represent the current price at which you will be charged.

Shipping and delivery

How do you calculate your shipping and handling costs?

The shipping costs are determined by PostNL on GLS. These costs are increased by the applicable VAT rate. The shipping costs depend on the weight and size of the product you have ordered. You can easily view these costs when placing the order.

What shipping options are available?

Deliveries within the Netherlands are made by PostNL or GLS.

We deliver our products to various countries within Europe. If your country is not listed

shipping countries, please contact our customer service. We will then make a suitable shipping quote.

When will my order be delivered?

Using your track and trace code, you can see when your package will be delivered to you. Depending on our shipping location, delivery time may differ from the standard 24-72 hours.

If you do not have a track and trace code one day after ordering, you can always contact our customer service.

Product information

Product information can be found in the product description. Instructions for assembly are included in the package. If these are missing or you have questions about a product, you can contact customer service. Product information may contain errors, if you see an error, we would like to hear from you. Subject to any errors (including prices) on the website, no rights can be granted. We will inform you if this is the case.

Status of the order

How can you check the status of your order?

You can check the status of your order by using the Track & Trace code that you received shortly before shipping. This allows you to track your package on its way to the delivery address.

I have not received a track and trace, what now?

It may happen that no track and trace is sent by the carrier. Of course we can help you to solve this.

Before you email us, we always ask you to check your spam box first. It often ends up in this box, as it is an automatic message. Did you not receive it in your spam box? Then it is possible that the final delivery date of your order is further in the future, and it will still be sent.

If you would like more information about the delivery of your product? You can always send your order number or order number to info.dutchwanted@gmail.com and we will help you further.

Returns and exchanges

How can I return a product?

Regret your purchase? It can happen. Most products can be returned within 30 days. We kindly request you to email your order number and name to info.dutchwanted@gmail.com . We will create a return label for you so that you can return your order in no time.

Please note: Unstamped shipments will not be accepted. For a quick handling of your complaint, you must include a copy of the invoice.

What should I do if I received damaged or incorrect goods?

If you receive defective, incorrect or incomplete goods, please contact us immediately so we can make it right. For faster assistance with a return or exchange claim, please email or call us. When emailing, it is important to include your order number, contact information and photos of the damage (if applicable). Please retain all items and packaging materials until your claim has been resolved.

If your replacement item is backordered or out of stock, we will notify you once we have the estimated arrival date or we can discuss a suitable solution with you.

Delivery information