Customer Service Information

Customer Service Information

Do you have a specific question? Perhaps your question is already listed below in the frequently asked questions. Is your question not listed? Then we are ready for you at info.dutchwanted@gmail.com. We try to answer every question as quickly and extensively as possible.

Frequently asked questions about our Dutch Wanted gadgets

What is the status of my order?
You can check the status of your order with the Track & Trace code that you received
received shortly before shipment.
This code can be found in the email from Dutch Wanted to you.

I have not received a track and trace, what now?

It may happen that no track and trace is sent by the
carrier. Of course we can help you to solve this.
Before you email us, we always ask for your
spam box. It often ends up in this box, as it is an automatic message.
Didn't you receive it in your spam box? Then it could be that the final delivery date of your order is further in the future, and it will still be sent.
If you would like more information about the delivery of your product? You can always send your order number or order number to info.dutchwanted@gmail.com and we will help you further.

What are the delivery times?

Deliveries within the Netherlands are delivered by PostNL/DPD/DHL or GLS. Ordered before 15:00 on weekdays, delivered the next day. Unless otherwise stated.
indicated, sometimes partners also send our goods and this can have different delivery times. But don't worry, the product will always be on your way quickly!
We aim to ship your products within 24-72 hours of receipt
to send your payment. However, it may happen that a product
(temporarily) out of stock / or is in stock at our supplier. In that case, we will deliver the product a maximum of 10 working days after your payment has been received.

I have a problem with my order or received products. What can I do?

We find it annoying if you have a complaint about our products and/or
services. We would like to help you further and find a desired solution
to offer.
Despite the great care we take with your order, it may happen
that an item becomes defective or that you receive the wrong product through no fault of your own
receives. In these cases we ask you to contact us within 10 days.
take with Dutch Wanted BV
You can do this by sending an email to info.dutchwanted@gmail.com
email or call 033-4700700.

I would like to return my order, where can I find my return form?

Regret your purchase? It can happen. Most products can be returned within
30 days returns. We request that you provide your order number and name
to info.dutchwanted@gmail.com. We will send you a return label.
create so that you can return your order in no time.
Please note: Unstamped shipments will not be accepted. For a quick
When handling your complaint, you must be sent a copy of the invoice.

Can I place an order by telephone?

Unfortunately this is not possible, because all our orders are processed automatically
processed. You can place your order via our webshop. Do you have any questions about
a product? Mail us at info.dutchwanted@gmail.com. Our colleagues will
answer your questions as soon as possible.

I need a VAT invoice, how do I get one?

Do you need a VAT invoice? Then we need the following information from you
necessary.
  • Your company name and address details.
  • Chamber of Commerce number.
  • VAT number.
  • Order number.
Email where we can contact you.
Do you have all of the above information? Please send it
to info.dutchwanted@gmail.com and one of our colleagues will answer it within 24
email to you within 24 hours.

I have received a defective/damaged product. Where can I report this?

Things can sometimes go wrong during the transport of your
product. If this is the case, please send the following information to info.dutchwanted@gmail.com and our colleagues will find a solution asap
to give.
  1. Order number.
  2. Your name.
  3. Photo of the damaged product with a brief description.